Return policy

Return Policy

1. Return Eligibility

For international customers, you can return eligible products within 7 days from the date of receipt. The product must be in its original condition, unopened, with all original packaging, accessories, and relevant documents intact. Please note that additional shipping costs may be incurred for returns from international regions.

2. Return Process

Initiating a Return

Please contact our customer service team by sending an email to [email protected] or through the contact form on our website. Provide your order number, the reason for the return, and details of the product. Our customer service team will respond within 24 hours to provide you with a Return Merchandise Authorization (RMA) number. This number is crucial for processing your return.

Return Shipping

If the return is due to a product defect or our error, we will cooperate with you to arrange the return shipping, but the cost may vary depending on the destination country. For non - defect - related returns, you are responsible for all return shipping costs. Any customs duties and taxes associated with the return, if applicable, are also your responsibility.

3. Inspection and Refund

Once we receive the returned product, our quality control team will inspect it within 3 business days. If the product meets the return eligibility criteria, we will process the refund.
  • Refund Methods:
    • For international orders, if you paid by credit card or debit card, the refund will be issued back to the original payment method and is expected to appear on your statement within 3 business days.
    • If you used other payment methods such as PayPal, the refund will be processed according to PayPal's standard refund process.

4. Exceptions

Some products may not be eligible for return. These include, but are not limited to, memory cards that have been opened, used, or damaged due to improper use by the customer. Special - order items or customized memory cards are generally not returnable unless there is a manufacturing defect.

5. Contact Information

If you have any questions or concerns regarding our return policy, please contact our customer service team during our business hours (Monday - Friday, 9:00 am - 5:00 pm) by sending an email to [email protected], calling [Customer Service Phone Number] or adding our customer service's WhatsApp: +86 155 0698 6890.

By placing an order on our website, you agree to the terms of our return policy.